No returns or refunds on custom made items. Any defects in material must be reported within 48 hours of receipt.
You can always contact us for any questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately (including photographs) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as face masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.